This Privacy Policy explains how 3 Heads Smoke Shop (“3 Heads, ” “we,” “us”) collects, uses, and shares information when you visit https://www.3headssmokeshop.com, browse our products, create an account, or place an order for in-store pickup, drive-thru, or local delivery. By using this site you agree to the practices described here.
Age requirement
This site and our products are intended only for adults 21 years of age or older. We do not knowingly collect information from anyone under 21. A valid government-issued ID is required to complete a purchase, in store, at the drive-thru, at pickup, and at delivery.
Information we collect
- Information you provide: name, email, phone number, date of birth (for age verification), delivery address, order details, and any messages you send us.
- Order & payment information: orders and payments are handled through our online ordering platform and its payment processor. Card details are entered at checkout and processed by the payment provider; we do not store full card numbers on our servers.
- Automatically collected: device, browser, IP address, pages viewed, and similar usage data collected through cookies and analytics tools to keep the site working and improve it.
How we use your information
- To verify age and eligibility and to process and fulfill your orders.
- To arrange in-store pickup and drive-thru handoff, and to coordinate local delivery.
- To communicate with you about orders, support, and (with consent) offers.
- To operate, secure, and improve the site, and to comply with the law.
How we share information
We share information only as needed to run the shop and ordering service:
- Online ordering platform— powers our online catalog, cart, checkout, age verification, and order management.
- Payment processor— the provider used through our ordering platform to authorize and capture payment.
- Delivery couriers— to dispatch and complete local deliveries.
- Service providers for hosting, analytics, and support, under appropriate confidentiality obligations.
- Legal & safety— when required by law or to protect our rights, customers, or the public.
We do not sell your personal information.
Cookies & analytics
We use cookies and similar technologies to remember your cart and age confirmation, measure traffic, and improve the site. You can control cookies through your browser settings; some features may not work without them.
Your choices & rights
You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing messages at any time. To exercise any right, contact us using the details below and we will respond as required by applicable law.
Data security & retention
We use reasonable administrative and technical safeguards to protect your information and retain it only as long as needed for the purposes above or as required by law. No method of transmission or storage is completely secure.
Changes to this policy
We may update this policy from time to time. Changes take effect when posted here, with the “last updated” date revised above.
Contact us
3 Heads Smoke Shop
3145 US Route 20, Ste 205, Elgin, IL 60124
(847) 214-1625
info@3headssmokeshop.com